Account

Delete Your Account

Request permanent removal of your personal and usage data.

You can permanently delete your Do It Delivery account and associated personal data at any time. This page lets you request deletion and explains what is removed, what we are required to keep, and how long it takes.

How to delete your account
  1. Fill out the form below with the name and email on your account.
  2. Check the confirmation box and submit your request.
  3. We email you a confirmation that we have received the request.
  4. Your account and associated personal data are permanently deleted within 7 days.

Request received

We've emailed a confirmation to the address you provided. Your account and associated personal data will be permanently deleted within 7 days.

Back to Home

What gets deleted

When your request is processed we permanently remove the personal data associated with your account, including:

  • Your profile and login credentials (name, email, phone number, password).
  • Saved addresses, preferences, and account settings.
  • Location history collected by the app.
  • Support and chat history tied to your account.

Deletion completes within 7 days of your confirmed request. Copies held in encrypted backups are purged on our regular backup rotation (typically within 30 days).

What we retain, and why

For legal, financial, safety, and record-keeping reasons we retain a limited set of records after account deletion — kept only as long as required and, where practical, in anonymized or de-identified form:

  • Transaction & delivery records (e.g., completed deliveries, invoices, receipts) — to meet tax, accounting, and audit obligations.
  • Records required by law or to comply with legal, regulatory, or law-enforcement requirements.
  • Information needed to resolve disputes, prevent fraud or abuse, and enforce our agreements.

Retention periods are limited to what applicable law requires (financial and tax records are commonly kept for several years). Once no longer required, this data is deleted or anonymized.

Cancelling the service & subscriptions

You may stop using Do It Delivery at any time; deleting your account ends your access. If you purchased a paid subscription through the Apple App Store or Google Play, please also cancel it in your device's subscription settings — deleting your Do It Delivery account does not automatically cancel an App Store or Google Play subscription.

Questions about deletion or your data? Email support@doitdelivery.com or call 303-929-2536.